# Contact

Support answers from the dashboard first, because that is where your orders are. For everything else, email works.

## Customer support

Open a ticket from your dashboard: it is linked to your account, so we can see your orders and payments and reply faster. Cannot log in, or have a question before signing up? Email us from the address you use or plan to use for your account.

## What to include in a ticket

- The order ID, for anything about a number or code.
- The app and country you ordered.
- The transaction ID and amount, for payment issues.
- What you expected and what happened, with a screenshot if it helps.
- Never your password or a full API key.

## How long a reply takes

Tickets are answered in the order they arrive, usually within hours. Payment checks that need a look at the blockchain can take longer. Failed orders are refunded automatically, so a code that never arrived does not need a ticket.

## Email

contact@smsnitro.com for account questions, partnerships, press and legal requests.

## Partners and suppliers

Affiliates, software developers and number suppliers have dedicated pages explaining the terms and how to get in touch.

Source: https://smsnitro.com/contact