# Verification code not arriving

Most codes arrive in under ten seconds. When one does not, the cause is almost always on the app's side, and almost always fixable.

## What should I do if the verification code does not arrive?

Wait up to two minutes, then cancel the number so the amount returns to your balance. Take a new number from a country with a higher success rate for that app, or from the physical-SIM pool, and request the code only once. If the app says it sent the code but nothing arrives after a second try, the app is blocking the number range: change country.

## Checklist

1. **Check the country code** The number must be entered with the dial code the app expects (+1, +44, +62…). Many apps select your current country by default.
2. **Wait two minutes** Carrier delays happen. The number stays yours for 20 minutes; the dashboard refreshes alone.
3. **Request once** Repeated 'resend' taps make some apps stop sending. Request, wait, then act.
4. **Cancel and switch country** No SMS in two minutes? Cancel (not charged) and pick a country with a higher success rate for that app.
5. **Try the physical-SIM pool** WhatsApp, Google, PayPal and banks reject many virtual ranges. Physical-SIM numbers pass.
6. **Change your own setup** Some apps limit sign-ups per IP or device. A different network or a clean browser profile helps.
7. **Open a ticket** If a country fails repeatedly, tell support: we pull the pool from the catalog until it recovers.

## FAQ

**Am I charged if the code never arrives?** No. The frozen amount returns to your balance automatically when the number expires or when you cancel.

**Can I ask for the code again on the same number?** Yes. Request it in the app; the number keeps receiving while it is active.

Source: https://smsnitro.com/help/code-not-arriving