Refund Policy

When you buy an activation, its price is frozen from your balance, not charged. If no SMS arrives before the number expires (up to 20 minutes after purchase), the full amount returns to your available balance automatically. No ticket is needed. Extra codes requested on the same active number cost nothing.

If you no longer need a number and no code has arrived, cancel it from the dashboard or the API. The option becomes available about 2 minutes after purchase, because the provider needs a short delay before it can release the number. Cancelling before any code arrives returns the held amount in full. A number cannot be cancelled for a refund once a code has been delivered to it.

Once an SMS has been delivered to your number, the purchase is complete and the charge is final, even if the app later rejects the code, blocks the number, asks for more verification or bans the account. A delivered code is the service we sell: the provider has already charged us for that activation, and we cannot control what a third-party app does after the code reaches you.

Rentals are charged in advance. If a rented number receives no SMS at all during its first hour, open a ticket and it is replaced or credited back to your balance. A rental that has received messages is not refundable; an unused remaining period is not refunded unless the number stops working through a fault on our side, in which case the remaining period is credited.

Sometimes the problem is on our side: a message that is clearly not from the service you selected, a code duplicated from another order, or a balance charged incorrectly. Open a ticket promptly, ideally within 7 days, with the order or number and time of purchase, the service and country, and what went wrong (a screenshot helps).

We check the order against our records and the provider's. If we confirm an error on our side or the provider's, we credit the amount back to your balance. A rejection by the app alone, without a delivery error, is not grounds for a refund. Decisions are usually made within a few business days.

Your balance never expires. If you want to withdraw unused balance instead, write to [email protected] or open a ticket. Requests are reviewed case by case under these conditions:

• Only balance you deposited and have not spent is eligible. Promotional, bonus or referral credit is not refundable.
• Refunds go only to the original payment method: card top-ups back to the same card through Stripe; crypto top-ups to the same token and network at a wallet you control.
• The 10% card processing fee is not refundable, except where the law requires it.
• For crypto refunds, network fees are deducted and the amount is calculated in USD from your balance, not from the crypto price at the time of deposit.
• We may ask you to confirm account ownership and the receiving wallet before sending funds.
• We may decline requests linked to abuse, a violation of the Acceptable Use Policy, or repeated deposit-and-withdraw patterns.

If something is wrong with a card top-up, contact [email protected] first; we resolve most issues faster than a bank dispute. If a payment is disputed, reversed or found to be fraudulent, we may deduct the amount from your balance, suspend the account until the matter is resolved and decline future refund requests. Balances on accounts closed for fraud may be withheld as described in the Acceptable Use Policy.

Open a ticket in your dashboard or email [email protected] with your account email and order details.